A manager was verbally abusive to one of her sales agents in front of the entire team because the agent's numbers were down for the past quarter. Within a week of the incident, the sales agent resigns. The manager found out later that the agent was in a bitter divorce and custody battle with her ex-husband that took a toll on her life personally, emotionally, and professionally.
Unfortunately, many people are placed in leadership positions who are not ready to lead. Leaders genuinely care about people. They give their people the importance they deserve by engaging in personal topics and building relationships. That’s what leaders do.
By the way, when the Sales Manager found out why the sales agent resigned, she showed no remorse and indicated that any agent’s personal problem is not her problem; her only concern is meeting and exceeding her targets.