If we are good at our job, our company will promote us. And if we are really good at our job, eventually we get promoted to a position where we become responsible for the people who do the job we used to do. But very few companies teach us how to do that. Very few companies teach us how to lead.
That’s why we get managers and not leaders inside companies. Because the person who got promoted really does know how to do our job better than we do . . . that’s what got them promoted in the first place. Of course, they are going to tell us how we “should” do things. They manage us because no one taught them how to lead. One of the hardest lessons to learn when we get promoted to a leadership position is that we are no longer responsible for doing the job; we are now responsible for the people who do the job.
There isn’t a CEO on the planet who is responsible for the customer. CEOs are responsible for the people who are responsible for the customer and we get that right, everybody wins—employees and customers.
Source: When we tell people to do their jobs, we get workers. When we trust people to get the job done, we get leaders. Simon Sinek