Gifford Thomas
Oct 1, 20191 min
Leadership is all about people and relationships. Whether you’re the leader of a small team, the manager of a large retail store, or the CEO of a global corporation, your people make your organization successful. Empathy is a vital part of emotional intelligence that several researchers believe is critical to being an effective leader. Some companies believe that empathy is so essential that they send managers to “empathy training.” According to the Wall Street Journal, 20% of employers now offer empathy training, which is up substantially from 10 years prior. Empathy helps build a great team, build trust and nurture a new generation of leaders